Senior IT Coordinator- Technology Operations
- Location: Casablanca, Morocco
Description
Africa50 is an infrastructure investor and asset manager that contributes to Africa's growth by developing and investing in bankable projects, catalysing public sector capital, and mobilizing private sector funding. Africa50 has raised over US$1 billion so far from 33 African countries, the African Development Bank, two African Central Banks and Africa’s largest pension fund. Africa50 has an independent investment process and seeks to generate commercial risk adjusted returns for its investments across key infrastructure sectors.
Principal Responsibilities
Project and Change Management
- Oversee IT projects from initiation to delivery.
- Ensure projects are delivered on time, within scope, and within budget.
- Manage organizational changes related to IT transformations.
- Ensure proper stakeholder communication and adoption of new solutions.
Application Portfolio (ERP, CRM, Intranet, Web, SharePoint, etc.)
- Ensure the proper functioning of business applications (incident management, ticket management, corrective, preventive, and evolutionary maintenance requests).
- Monitor application performance and anticipate improvement needs.
- Implement monitoring, auditing, and incident management procedures.
Performance and Quality Management of Applications
- Ensure optimal application performance.
- Monitor performance indicators (KPIs) to assess the effectiveness of applications and digital projects.
- Manage the corrective and evolutionary maintenance of existing applications according to business needs and technological developments.
- Oversee testing, solution validation, and production rollouts.
Digital Transformation Projects
- Identify business needs in collaboration with various departments.
- Plan, coordinate, and manage application development or deployment projects.
- Oversee the drafting of specifications and functional requirements.
- Ensure risk and project schedule management.
- Organize training and support sessions for users of new applications or digital tools.
- Ensure effective change management during the implementation of new digital and application solutions.
AI Strategy and Use Case Implementation
- Identify and prioritize AI use cases with clear business value.
- Coordinate the implementation of AI-powered solutions (e.g., automation, analytics, intelligent assistants).
- Monitor AI solution performance and continuous improvement.
Cybersecurity and Digital Risk Management
- Ensure digital and AI solutions comply with cybersecurity and data protection requirements.
- Coordinate risk assessments for digital and AI initiatives.
- Implement security-by-design and privacy-by-design principles.
- Coordinate remediation of digital and data-related risks.
IT Support & Helpdesk
- Provide onsite and remote support to end users.
- Provide ongoing technical support to system users as first and second level support, including troubleshooting hardware and application issues on workstations
- Perform Quality Assurance activities to ensure the platform and all its components operate successfully in the user environment
- Reply to requests for information technology services, repairs, support, inquiries or complaints
Skills
Technical Skills
- Application life cycle management (implementation, maintenance, upgrades)
- System integration and interoperability
- Cloud platforms (Azure, GCP)
- Enterprise applications (ERP, CRM, Intranet, Web, SharePoint, etc.)
- Experienced with Odoo, Dynamics 365, Business Central, Power Automate, Power BI, Power Apps, etc.
- Digital transformation platforms (low-code/no-code tools, workflow automation, document management systems)
- AI platforms and services (AI automation tools, analytics platforms, intelligent assistants)
- Data governance
- ITIL framework knowledge (incidents, problems, changes)
Project & Process Management
- Project management (Agile, Scrum)
- Process optimization and automation
- Documentation and reporting
- Risk assessment and mitigation
People’s Skills
- Stakeholder management
- Cross-department collaboration
Soft Skills
- Strong problem-solving and analytical thinking
- Communication (technical and non-technical)
- High attention to detail and process compliance
- Adaptability and continuous learning
Candidate Profile
- Rigorous and motivated IT engineer with a minimum of 6~8 years of experience.
- Good academic background required.
- IT related Masters and/or Bachelor’s degrees
- Fluency in English and French is a must
Location
The position will be based in Casablanca, Morocco.
Application
If you are interested in this position, Click here to apply.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
At Africa50, we believe inclusive teams drive stronger and more sustainable impact. We are committed to equal opportunity and fair recruitment practices, and we welcome applications from individuals of all backgrounds. We strive to create a respectful, diverse, and inclusive workplace where everyone can contribute and grow.